Who are GGFi?
GGFi was established in 2005 by the Glass and Glazing Federation (GGF) to meet the growing need for a specialist provider of warranty insurance policies (also known as insurance backed guarantees or IBGs) to the rapidly expanding competent person scheme sector.
Close links with both the GGF and FENSA, the largest competent person scheme within the glazing market, mean we understand the challenges faced by companies operating in the glazing industry and have been able to tailor our products to meet their needs.
By listening to and working with our clients over the years, we’ve refined the GGFi product suite even further so that we now offer a portfolio of financial support services to the wider home improvements market.
Following more than a decade of growth, we represent some of the largest companies in the industry and have a proven track record in effective claims servicing, providing bespoke warranty insurance solutions and above all, listening.
Our mission is to be the ‘go-to’ insurance solutions provider for home improvements businesses in the UK.
This means that as well as being the home improvements insurance specialist, we strive to be an invaluable supporting partner for our clients.
We believe they see us that way too. That’s why a commitment to transparent pricing, fair treatment, and friendly service is at the heart of everything we do.
Taking pride in what we do
GGFi is committed to providing a knowledgeable and professional service to anyone who comes into contact with us. Whether you are a homeowner looking to make a claim, a small contractor just starting out, or a national business carrying out thousands of contracts a year, we pride ourselves on providing accurate advice in a courteous manner.
Fairness and honesty at all times
Candour and fairness are at the heart of everything we do at GGFi. Advising appropriately and handling all queries with diligence are therefore cornerstones of our business philosophy. Our clients can trust we will deal with them plainly and fairly.
Genuine value - not empty promises
Our aim is to provide the most admin-efficient, market-relevant and fairly costed insurance solutions available. This is backed up by our robust and experienced claims team which is well-versed in handling a wide variety of complex claims.
Clarity and understanding is our goal
We understand that insurance can be a technically complex subject. That’s why our goal is to ensure we communicate with our clients as clearly as possible. They can rest assured that each step of the process (be it brokering, quoting, charging or claims) will be handled with clarity and transparency so that nothing is misunderstood.
Giving insurance a human face
GGFi prides itself on providing a human touch. If you contact our team you will always speak to an individual who understands the particular needs of our clients and policyholders. We are committed to ensuring that a consistent contact point is provided for any enquiry – claims, registrations, policy queries – and our staff are always willing to advise on any point of the process.